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The Trauma Informed Approach

Tier NYC offers trauma informed education supports to students, families, and agencies through services including tutoring, trainings, grant writing assistance, and program development.  Our model creates strength-based learning strategies for children who have experienced trauma, including abuse, neglect, complex trauma, systemic trauma, community violence, bullying, medical trauma and grief. Trauma has a profound impact on learning and behavior, and the educational needs of these students can be complex.  Reliable, supportive relationships with caring adults can help traumatized children become competent learners: Tier NYC will help to build these positive buffers.

Tier NYC provides ONLINE one on one tutoring that utilizes a strength-based, trauma informed approach.  Our tutors support students’ learning by relationship building and self-regulation skill development. During the COVID crisis, Tier NYC transitioned to an online that model that has since become our standard. The model allows our tutor-student pairs to stay connected through any home moves and gives students the ability to meet with their tutor where and when is best. 


A critical component for educational success is the development of an informed learning team.  To create a trauma sensitive learning environment, key adults in the child’s life must be connected, consistent, and compassionate.  Through trainings for agency staff, parents, foster parents, and schools, Tier NYC can help build these learning teams by providing comprehensive trauma informed strategies all can use.  

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About Us

Tier NYC is owned by Lori Henle and Jonna Dugan. For many years, Lori and Jonna ran a variety of successful educational programs for youth in foster and residential care. Programing ranged from one on one tutoring, to early literacy supports, to special education advocacy, to middle and high school placement guidance and college attendance and retention. Jonna and Lori bring over four decades of professional experience in the field of education and foster care, giving them unique insight into the significant educational challenges faced by youth who have experienced trauma.

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